Service & maintenance

ITC MRO – SAP Business One for Maintenance, Repair & Overhaul

ITC MRO SAP Business One for Maintenance, Repair and Overhaul is the perfect solution for companies with service and maintenance operations. The solution has all the necessary features necessary for preventive and corrective maintenance and comprehensive service orders including order planning, capacity planning and flexible invoicing. ITC MRO supports service estimation based on templates and past projects, comprehensive invoicing with labor and parts and comprehensive service history. The benefits include accurate and on-time invoicing, better utilization of resources, improved financial control, visibility & profitability and of course improved customer satisfaction.

Planned maintenance service order

Based on the maintenance frequency of the customer's equipment, the system automatically generates maintenance service orders. These can be modified by selectable intervals, counters or whatever comes first.

Maintenance contract invoicing

Depending on billing intervals, agreements, service orders, this can be managed and ensure efficient and fast invoicing.

Service issues

From service cases, the system can generate service orders. When a service order is displayed on the screen, there is a complete overview of previous service cases, previous orders, service orders and planned service orders.

Service order planning

Graphical planning tools make planning fast and easy. Service order planning and capacity planning are fully integrated. Service orders and tasks can be assigned to employees using a simple drag-and-drop interface.

Follow-up Service & UH

Each service order can include a budget, with access to current costs, margins and PIA. This provides up-to-date insight into the status of the service order and its development. You can also drill down on a service order to analyze activities, materials and work.

Invoicing Service & UH

Simple and flexible invoicing is included. Invoices can be based on intervals, milestones, percentage complete or as agreed. Invoices can include labor, materials and overhead. Each service order/contract can have its own invoicing structure.

Purchasing & inventory

Advanced material planning and purchasing functionality. Materials can be linked to specific activities or milestones, thus providing just-in-time purchasing. Support for multiple warehouses in combination with project warehouses.

Time reporting

Reporting of direct and indirect hours with direct against service orders. Reporting can be done via browser or mobile devices.

CRM

All information is available in the CRM module. Those who visit customers have all information available via the web or their mobile device. The mobile solution is available for iOS or Android.

Economy

Fully integrated with finance, which allows for analysis of service orders, service contracts, response time, etc.

The optimal business system for small and medium-sized companies